SHIPPING POLICY

WORLDWIDE EXPRESS SHIPPING AVAILABLE

FREE - Express Worldwide Shipping (Over £150 store spend)

 

UK - DHL Express (Next day delivery, tracked & signed) - £6 Under £150 Spend

Europe - DHL Express (1-3 days delivery, tracked & signed) - £15 Under £150 Spend

International - DHL Express (1-3 days delivery, tracked & signed) - £20 Under £150 Spend

DISPATCH TIMES

Orders will be dispatched for delivery the same day if ordered before 12pm afternoon, Mon - Fri. Otherwise they will be dispatched the next day. Weekends and holiday periods will vary. Dispatch times are subject to payment and stock availability. If products are out of stock, you will be notified as soon as possible by email.

All products are shipped via DHL or Royal Mail UK.

PRE ORDERS & BESPOKE ITEMS

When you buy a pre order item, it will not ship immediately. Items will ship only once they are received to our office. Pre order times typically range from 2-4 weeks and up to 6 weeks for bespoke orders, before the product is actually shipped. Please do not buy pre order or bespoke if you need the item within 3 days. Our pre order pricing is sometimes offered at a discounted price due to wait time. Refunds will not be granted if items are purchased incorrectly. 

INTERNATIONAL CUSTOMS & DUTIES POLICY

Pure Regal London expressly waives all liability for any foreign duties or taxes incurred on shipments outside of the United Kingdom of Great Britain and Northern Ireland. Such costs and expenses shall be borne exclusively by the purchaser of products from our website.

 

MISSING PARCELS

Unfortunately, we cannot control the post and in the case of parcels not arriving, please inform us as soon as possible. All orders will have tracking provided. Allow up to 16 working days from the date of dispatch for the UK, and 35 days for international destinations. Failure to notify us may affect our ability to trace the shipment and offer any refund or replacement. Refunds or replacements will only be provided if the parcel is deemed lost in transit by the relevant delivery company. 

 

FEAUTURED PRODUCTS

LUXURY BRITISH  BRAND  |  HANDMADE IN EUROPE  |  FREE WORLDWIDE SHIPPING OVER £200

All payment methods accepted
Pure Regal PR logo