Returns will only be considered as long as item(s) are returned unworn and in their original condition within 7 days upon delivery.
Our branded boxes and dust bags are considered to be a part of our products and must also be returned in a re-sellable condition along with the item(s).
Pure Regal London is not liable for your item whilst it is in transit back to us and cannot be held responsible for lost items. We strongly advise the use of a signed & tracked mail service. You are required to pay all costs of returning the item. We do not provide free returns. Original delivery charges will not be refunded on any order.
Items marked for SALE, heavily discounted items over 50%, bespoke / custom made items and all socks are not eligible for return under any circumstances.
We strictly do not accept returns or exchanges on stated items and reserve the right to do so at our discretion.
CHRISTMAS RETURN POLICY
Products ordered for Christmas, may benefit from our extended returns policy.
These items may be returned to us / we must be notified of your intent to return within 14 days from December 25th.
EXCHANGES & REFUNDS
All refunds shall be processed within 14 working days of the item being received and will be credited to your original method of payment.
Bespoke products, and sale items will not be considered for exchange or return.
Original delivery charges will not be refunded on any order.